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(Last updated : 2023-12-14 13:07:08)
Fujii Makoto
Kanagawa University
Faculty of Economics Department of Economics/Department of Contemporary Business
Kanagawa University Graduate School
Graduate School of Economics Course of Economics (Distribution Marketing/Business)
Associate Professor
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■ Present specialized field
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Marketing Theory, Service Marketing
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■ Book and Papers
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1.
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Papers
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Do sales control systems affect service-sales ambidexterity and salesperson performance? A job demands-resources perspective
(Single)
2024
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2.
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Papers
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The relationship between frontline employees creativity and customer satisfaction in service organizations: A literature review
(Single)
2022/03
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3.
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Papers
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Exploring the Negative Effects of Creativity of Frontline Employees in Service Organizations on Customer Satisfaction:
Focus on the Context of First-Time Contact
(Collaboration)
2022/01
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4.
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Papers
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Unintended consequences of creativity in service organization
(Collaboration)
2018/10
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5.
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Papers
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Linking Creativity to Services Marketing: A Theoretical Review
(Collaboration)
2017/03
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■ Belonging society
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1.
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2017/07～
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American Marketing Association
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■ Department laboratory expense researcher number
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