(Last updated : 2025-01-28 19:47:58)
  Fujii Makoto
   Kanagawa University  Faculty of Economics Department of Economics/Department of Contemporary Business
   Kanagawa University Graduate School  Graduate School of Economics Course of Economics (Distribution Marketing/Business)
   Associate Professor
■ Present specialized field
Marketing Theory, Service Marketing 
■ Book and Papers
1. Papers Bridging the missing link between customer incivility and service outcomes  (Single)  2025/01 Link
2. Papers Does leadership humility foster salesperson creativity? The serial mediating role of job satisfaction and knowledge sharing  (Single)  2025/01 Link
3. Papers Do sales control systems affect service-sales ambidexterity and salesperson performance? A job demands-resources perspective  (Single)  2024 Link
4. Papers The relationship between frontline employees creativity and customer satisfaction in service organizations: A literature review  (Single)  2022/03
5. Papers Exploring the Negative Effects of Creativity of Frontline Employees in Service Organizations on Customer Satisfaction:
Focus on the Context of First-Time Contact  (Collaboration)  2022/01
All display(7)
■ Belonging society
1. 2017/07~ American Marketing Association
■ Department laboratory expense researcher number
  50779725