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1.
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Papers
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Antecedents and consequences of salesperson creativity: the self-determination theory perspective
(Single)
2025/05
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2.
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Papers
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Bridging the missing link between customer incivility and service outcomes
(Single)
2025/01
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3.
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Papers
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Does leadership humility foster salesperson creativity? The serial mediating role of job satisfaction and knowledge sharing
(Single)
2025/01
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4.
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Papers
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Do sales control systems affect service-sales ambidexterity and salesperson performance? A job demands-resources perspective
(Single)
2024
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5.
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Papers
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The relationship between frontline employees creativity and customer satisfaction in service organizations: A literature review
(Single)
2022/03
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6.
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Papers
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Exploring the Negative Effects of Creativity of Frontline Employees in Service Organizations on Customer Satisfaction:
Focus on the Context of First-Time Contact
(Collaboration)
2022/01
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7.
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Papers
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Unintended consequences of creativity in service organization
(Collaboration)
2018/10
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8.
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Papers
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Linking Creativity to Services Marketing: A Theoretical Review
(Collaboration)
2017/03
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